Ice Media Technology Co., Limited, which operates under the developer name IceMedias and through the website located at https://www.icemedia.mom, is committed to protecting the privacy of every person who interacts with our services. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have about that information. It applies to our website, our client engagements, our support channels, and any other service where this policy is referenced.
We are a computer systems design and related services provider operating within the professional, scientific, and technical services sector. Our registered office is at Rm 21 FLT A 11/F TIAN HUI INDL BLDG, 3 WANG WANG ST, Tuen Mun, Hong Kong (HK). Because the work we do frequently involves the systems of other organizations, we take particular care to distinguish between information we process on behalf of our clients and information we collect for our own business purposes.
Please read this policy carefully. By using our website or engaging our services, you acknowledge that you have read and understood the practices described here. If you do not agree with any part of this policy, you should stop using the website and contact us with your concerns before continuing. We may update this policy from time to time, and the most current version will always be available at this page.
We collect information in three broad categories. The first category is information you provide directly. This includes your name, email address, phone number, job title, company name, and any details you include when you fill out a contact form, request a quote, subscribe to a mailing list, or correspond with us by email or telephone. The second category is information we collect automatically when you visit our website, such as your internet protocol address, browser type, operating system, the pages you view, the time and date of your visit, and general location data derived from your IP address. The third category is information we receive from third parties, such as business directories, marketing partners, or publicly available sources that help us understand the organizations we might serve.
We do not collect sensitive categories of personal information, such as health records, biometric data, or government identification numbers, through this website. If such information is ever required for a specific engagement, we will collect it only with your explicit consent and under a separate written agreement that sets out the purpose and safeguards for that processing. When we work on a client system, any data stored within that system remains the property of the client, and we access it only to the extent necessary to perform the contracted services.
We use the information we collect to operate, maintain, and improve our services. Specifically, we use your information to respond to inquiries and provide support, to prepare proposals and deliver the services you have requested, to manage our client relationships and send administrative communications, to improve the performance and security of our website, to detect and prevent fraud or abuse, and to comply with legal obligations that apply to our business.
Where you have given consent, we may also use your contact details to send you information about services, events, or updates that we believe are relevant to your organization. You may withdraw that consent at any time, and every marketing message we send includes a clear way to unsubscribe. We do not sell your personal information to anyone, and we do not rent or trade contact lists with third parties. The information we hold is used to serve you, not to be monetized through third party data brokers.
We may aggregate or de-identify information so that it can no longer be linked to any individual. Such aggregated data may be used for research, product improvement, or statistical reporting, and it is not considered personal information under this policy.
Where the law requires us to identify a legal basis for processing personal information, we rely on one or more of the following grounds. The first is the performance of a contract, which covers information we need to deliver services you have requested or to take steps at your request before entering into an agreement. The second is legitimate interest, which covers processing that is reasonably necessary to run our business, such as improving our website, securing our systems, and managing client relationships, provided that our interests do not override your rights and freedoms. The third is consent, which applies where you have clearly agreed to a specific use, such as receiving marketing communications. The fourth is legal obligation, which applies where we must process information to comply with a law, regulation, or lawful request from an authority.
Whenever we rely on legitimate interest, we carry out a balancing exercise to confirm that the processing is proportionate and does not cause you harm. If you would like more detail about the specific basis for any processing activity, you may contact us using the details in the Contact Information section below.
In delivering our services we may rely on third party providers such as cloud hosting, analytics, customer relationship management, and email delivery services. These providers act on our instructions and are permitted to use personal information only to perform the specific tasks we have engaged them for. We select providers who offer appropriate contractual commitments regarding confidentiality and security, and we review those commitments periodically.
Our website may contain links to websites operated by other organizations. This Privacy Policy does not apply to those external sites. When you follow a link to another website, that site may have its own privacy practices, and we encourage you to review the privacy policy of every site you visit. We are not responsible for the content or the privacy practices of third party websites.
Some analytics providers may process information on servers located in other countries. Where that is the case, we apply the safeguards described in the International Data Transfers section below to ensure an appropriate level of protection continues to apply.
We share personal information only in the limited circumstances described here. We may share information with service providers who support our operations, such as hosting, payment processing, and communication tools, under contracts that restrict their use of the information. We may share information within our own corporate group for the purpose of delivering and managing services. We may disclose information when required to do so by law, such as in response to a valid court order, subpoena, or regulatory request. We may also disclose information to protect the rights, property, or safety of our company, our clients, or the public, including in the context of preventing fraud or security incidents.
If our business or substantially all of its assets are acquired by or merged with another company, personal information may be among the assets transferred. In that event, we will notify you before your information is transferred and becomes subject to a different privacy policy. We do not sell personal information, and we do not share it with advertisers for their own marketing purposes.
Ice Media Technology Co., Limited is based in Hong Kong (HK), and some of the third party providers we use may store or process information in other jurisdictions. When we transfer personal information across borders, we take steps to ensure that an adequate level of protection follows the data. These steps may include using providers located in jurisdictions recognized as providing adequate protection, entering into standard contractual clauses, or implementing supplementary safeguards where appropriate.
We apply consistent data protection standards regardless of where information is processed, and we limit the personal information we transfer to what is genuinely necessary for the relevant service. If you would like further information about the safeguards applied to a specific transfer, you may contact us using the details below.
We retain personal information only for as long as is necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The specific period depends on the type of information and the purpose for which it was collected. For example, information used to provide an active service is retained for the duration of the engagement and for a reasonable period afterward to handle queries, billing, and legal obligations. Information used for security logs may be retained for a shorter period based on operational need.
When personal information is no longer needed, we delete or anonymize it in a secure manner. Where deletion is not immediately possible for technical reasons, we restrict access to the information and prevent further processing until deletion can be completed. We regularly review our retention practices to ensure they remain proportionate and compliant with applicable law.
We implement technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption of data in transit and at rest, access controls based on the principle of least privilege, network monitoring, and regular security reviews. We train our personnel on data protection obligations and require our service providers to maintain comparable safeguards.
No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. However, we are committed to continuously improving our safeguards and to responding promptly in the event of a suspected security incident. If a breach occurs that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.
Depending on where you are located, you may have certain rights regarding your personal information. These rights may include the right to access the information we hold about you, the right to request correction of inaccurate or incomplete information, the right to request deletion of your information, the right to restrict or object to certain processing, the right to data portability, and the right to withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details in the Contact Information section. We will respond to verified requests within the timeframes required by law, which is generally within one month. We may need to confirm your identity before acting on a request, and we may decline requests that are manifestly unfounded, repetitive, or excessive. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
Our website and services are intended for businesses and professionals, and they are not directed to children. We do not knowingly collect personal information from anyone under the age of thirteen, and we do not target our services to minors. If you are a parent or guardian and you believe that a child has provided us with personal information, please contact us immediately using the details below.
If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to delete that information as quickly as possible. We encourage parents and guardians to supervise the online activities of children and to review the privacy practices of any service those children use.
Some browsers offer a Do Not Track feature that sends a signal to websites requesting that they not track the user across sites. At this time there is no widely accepted standard for how websites should respond to these signals, and our website does not currently alter its behavior in response to a Do Not Track request. This does not change the commitments we make elsewhere in this policy: we do not sell personal information, and we do not engage in cross-site behavioral advertising.
We remain attentive to developments in privacy standards and legislation. If a consistent and enforceable Do Not Track standard emerges, we will evaluate it and update this policy and our practices accordingly.
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make material changes, we will update the last updated date at the top of this page and, where appropriate, provide a more prominent notice. We encourage you to review this policy periodically so that you remain aware of how we protect your information.
Your continued use of the website or our services after a change becomes effective constitutes acceptance of the updated policy. If a change materially affects the way we use personal information we have already collected, we will seek your consent where required by law before applying the new practice to that information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following details:
Ice Media Technology Co., Limited
Rm 21 FLT A 11/F TIAN HUI INDL BLDG, 3 WANG WANG ST, Tuen Mun, Hong Kong (HK)
Email: hello@icemedia.mom
Phone: +12177318711
Website: https://www.icemedia.mom
We will acknowledge your message and respond as promptly as possible. For privacy-related requests, please include enough information to allow us to verify your identity and locate any records we may hold about you.